Thank you for shopping at Lady Infant and Lord Toddler, Inc.! We know you have the choice to shop elsewhere and appreciate you choosing us! Lady Infant and Lord Toddler, Inc. wants to make sure that you have a fun, safe and secure shopping experience when shopping online. For information on our transaction security please see payment options below. We are committed to honoring your privacy, AT NO TIME will we sell or distribute any of your personal information, including your email address, to any third party. Please review the detailed policy information below, if you still have questions or would like to place an order by phone please feel free to contact our customer service department at
customerservice@ladyinfantandlordtoddler.com and we will call you back.
Payment Options -
You can shop online at www.ladyinfantandlordtoddler.com with confidence. We offer a safe & convenient PayPal option which allows you to use any of your credit cards, a debit card, or your bank account for transactions; a PayPal account is not required to use this option. PayPal payments are SSL secure.
We also offer credit/debit cards payments, which are securely processed through Authorize.net.
Returns/Exchanges/Cancellations -
Lady Infant and Lord Toddler offers a 100% hassle free exchange/return policy, if you're not happy we're not happy! If for any reason you are not 100% satisfied with your purchase, we will be happy to exchange the item or issue a refund, less shipping cost, to the account used for your purchase. To make sure your return/exchange transaction goes smoothly please follow the steps below:
Returns -You must contact Lady Infant and Lord Toddler within 10 business days of receiving your order for a return authorization number. This number will need to be written on the invoice and included with the return for proper credit. Some items are shipped directly from the manufacturer; the proper mailing address will be given at the same time the return authorization number is issued. **Please see returns/exchanges under the shipping link for further shipping instructions. We take great care in packaging your orders, however if your item was damaged during transit please contact us within 48 hours of delivery so that we can resolve the issue immediately. You may contact us at
customerservice@ladyinfantandlordtoddler.com.
Returns/Gift Exchanges/Store Credit -If you wish to exchange an item please contact us at
customerservice@ladyinfantandlordtoddler.com and provide the order number, item(s) number you wish to exchange, and the new item number you wish to exchange it for. We will contact you shortly thereafter to confirm the item is in stock. If the exchange is more or less than your original purchase the difference will be credited/charged to the account you made your original purchase with. If you are purchasing a gift please indicate this in the "comments" box when checking out, a gift receipt will be issued so that the recipient may exchange the item or receive a store credit for up to 45 days. Store credits must be used within 12 months of the date issued. You will be responsible for shipping charges to return the item however we will pay the shipping cost of the exchanged product to be returned back to you. **Please see returns/exchanges under the shipping link for further shipping instructions.
All returns/exchanges must be in the original condition that they were shipped. Original condition is defined as new - unused/unworn, unwashed, with the original packaging and the manufacturers tags attached. If you fail to contact Lady Infant and Lord Toddler within the time-frame listed above or if we suspect the item(s) were washed, worn or is in anything less that resalable condition, we reserve the right to ship the item(s) back at the buyer's expense. We understand this may be harsh however we must protect ourselves as well as our customers, we would not want to sell you an item that is in anything less than factory condition!
Original shipping and handling charges are non-refundable for returns. If you would like to exchange an item, shipping is on us!
Some items maybe subject to a 10% restocking fee and will be noted on the product page should this apply.
Custom Designed Items -All sales are final on special and custom designed orders as artisans/designers craft these items to your specifications. Should your item be damaged upon arrival or not as ordered please contact us within 48 hours of receiving your item so that we can try and resolve the issue. Our goal is to make sure your item arrives in top condition and you are 100% happy!
Non-Returnable/Non-Refundable items -Sale items and items that are made to order will be non-returnable/non-refundable, all sales will be final on these items. Should your item be damaged upon arrival or not as ordered please contact us within 48 hours of receiving your item so that we can try and resolve the issue.
Cancellations -
Orders are processed and shipped as soon as they are received and normally can not be cancelled. Should you find yourself in need of canceling an order please contact us immediately and we will do our best to assist you. If your item has not shipped a 10% cancellation fee will be deducted from the credit that will be issued back to the account used for your purchase. If your order has already been processed/shipped then please follow the return instructions listed above. Shipping fees are non-refundable
Shipment Refusal -
Customers who refuse to accept delivery of an order will be held responsible for all shipping cost plus a 10% handling fee.
Shipping -
Lady Infant and Lord Toddler delivers to U.S. Residence only and will only ship to the billing address, no exceptions. We currently ship via the USPS or UPS, you will have the option of choosing a carrier when checking out. Express delivery available for additional fees.
standard shipping & handling
| total merchandise | please add |
| Up to $25.00 | $5.95 |
| $25.01-$50.00 | $7.95 |
| $50.01-$75.00 | $9.95 |
| $75.01-$100.00 | $11.95 |
| $100.01-$150.00 | $13.95 |
| $150.01-$200.00 | $15.95 |
| $200.01-$250.00 | $17.95 |
| $250.01 or more | $19.95 |
express shipping & handling
| Method: | UPS next-day air | UPS 2nd-day air | UPS 3-day select |
| Cost: | Standard Ship + $19.50 | Standard Ship + $14.50 | Standard Ship + $7.50 |
| Day Order Placed | Expected Delivery | Expected Delivery | Expected Delivery |
| Monday | Wednesday | Thursday | Friday |
| Tuesday | Thursday | Friday | Monday |
| Wednesday | Friday | Monday | Tuesday |
| Thursday | Monday | Tuesday | Wednesday |
| Friday | Tuesday | Wednesday | Thursday |
| Saturday | Tuesday | Wednesday | Thursday |
| Sunday | Tuesday | Wednesday | Thursday |
Delivery Time -
Orders are processed everyday Monday-Friday (excluding holidays). Orders that are placed over the weekend are typically processed by Tuesday. Orders placed during the week are typically processed the next business day. If there is any delay in processing your order you will be notified by email.
Shipping your Returns/exchanges -
Lady Infant and Lord Toddler will not be responsible for items lost, damaged or delayed, when being returned. We highly recommend using a shipping service that offers a tracking number and insurance on your package. All packaged sent via UPS or FedEx are traceable and automatically insured for $100. If you choose to ship your package via the US postal Service a tracking number and insurance are available for additional fees and you MUST request these services.Once we receive your package and credit your account you will receive an e-mail notification that your account has been credited. All returns and exchanged are processed within 5 business days of receiving the returned item(s).
Gift Registry -
Lady Infant and Lord Toddler takes the guess work out of finding and receiving that special gift. Registering is simple, just browse through our boutique and when you see something you like just click "add to registry", this will prompt you to register your information and continue shopping! Just let your Friends and Family know that you are registered at www.ladyinfantandlordtoddler.com, once they have logged on to the site they can go to the "locate registry" link, located at the bottom of the page, and will be directed straight to your registry!
Sales Tax -
An 6.5% sales tax will be charged if the shipping address is in Florida, outside of Florida sales tax does not apply.
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